Privacy Policy

Effective Date: 09/10/2025

Avenue J is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We understand that your personal information is important, particularly when shopping for high-value items like jewellery, and we are committed to handling it with care.

1. What Personal Information We Collect

We may collect personal information such as:

• Your name, email address, phone number and delivery address
• Account login information (if you create an account)
• Payment details (processed securely via third-party platforms)
• Purchase and order history
• Wishlist items, gift card usage or loyalty program activity
• Marketing preferences and communication history
• Information you provide via forms, emails, messages, or social media
• Data collected via cookies, website analytics, and ad platforms

2. How We Collect Your Information

We may collect your personal information when you:

• Visit our store or website or make a purchase
• Subscribe to our newsletter or promotional emails
• Create an account or join our loyalty program
• Contact us by email, phone or via social media
• Interact with our digital ads or marketing campaigns
• Participate in promotions, giveaways or surveys
• Use features like wishlists, gift cards or back-in-stock alerts

3. Why We Collect and Use Your Information

We collect and use your personal information to:

• Process and deliver your orders
• Communicate order updates, shipping, or returns
• Provide customer service and respond to enquiries
• Send newsletters, offers and promotional emails (with your consent)
• Run competitions, loyalty programs, or giveaways
• Personalise your shopping experience and product recommendations
• Improve our website, services and marketing strategies
• Comply with legal obligations

You can opt out of receiving marketing emails at any time by using the “Unsubscribe” link or contacting us directly.

4. Disclosure of Personal Information

We may disclose your personal information to:

• Service providers who help us operate our website, payment systems and fulfil orders
• Marketing and advertising partners (e.g. Google Ads, Meta/Facebook Ads)
• IT service providers or analytics platforms
• Government authorities or regulators where required by law

We do not sell or rent your personal information.

5. Overseas Disclosure

Some service providers we use may store or process data outside of Australia (e.g. in the US or EU). Where we do so, we take reasonable steps to ensure your information is handled in accordance with the Privacy Act and industry best practices.

6. Data Security and Retention

We take reasonable precautions to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.

All payment information is encrypted and processed through secure third-party platforms. We do not store your full payment details on our servers.

We retain your personal information only for as long as necessary to fulfil our business and legal obligations.

7. Cookies, Analytics and Online Behaviour

Our website uses cookies, tracking pixels and analytics tools to help us:

• Understand how visitors use our site
• Improve website performance and user experience
• Serve relevant ads via platforms like Google and Meta
• Monitor campaign effectiveness

You can disable cookies in your browser settings, but this may limit some features of our site.

8. Access and Correction

You have the right to request access to personal information we hold about you and to request corrections if that information is inaccurate or out of date.

Please contact us using the details below to make a request.

9. Complaints and Enquiries

If you have any concerns about our handling of your personal information, please contact us. We will aim to respond promptly and work to resolve your concerns.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. How to Contact Us

Privacy Officer – Avenue J
Email: [email protected]
Phone: 07 5444 4422
Address: JUNIPER PROPERTY HOLDINGS NO. 6 PTY. LTD, Shop 14, Zanzibar Resort, 47-51 Mooloolaba Esplanade, Mooloolaba QLD 4557, Australia

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website and will include the “Effective Date” at the top.